Shipping Information

Delivery time
The delivery time for items is usually 3 to 4 working days from receipt of payment.

Delivery time information
The exact delivery time for your order will be displayed in your shopping cart or on the product page when you place an online order. If you provided us with your email address when placing your order, we will also send you an order confirmation confirming the delivery time. We will also send you other helpful information related to your order via your email address, such as delivery and return confirmations or free payment reminders.

Delays
If an item is not available at short notice or the promised delivery time is delayed, we will inform you by email.

Shipment splitting
If the wait time is too long, we will automatically split the shipment, meaning you will receive the available items and the delayed items in a separate package. If we have your email address, we will send you a delivery confirmation informing you that your order will be sent in multiple packages.

Logistics partner
We will package the ordered items as quickly as possible and hand them over to our logistics partner ready for shipment. Please note that we unfortunately have no control over delays caused by our logistics partner.

Shipment tracking
Using your parcel identification number/shipment number, you can find out the current shipment status of your parcel at any time if the shipping method does not provide for parcel tracking.

Shipping costs and information:

By default, shipping is only possible within Germany. Depending on the size and location of your order, shipping may also be possible abroad.

I. Shipping within Germany:

For shipping within mainland Germany, we charge a flat rate of €5. For orders over €30, shipping is free.

II. Shipping within the EU:

We also generally ship to the following countries (subject to availability): All countries within the EU. For shipping within the EU, we charge a flat rate of €15.

III. Shipping outside the EU:

We also deliver (subject to reservation) to countries outside the EU: For shipping outside the EU we charge a flat rate of 30 euros.

If you have any questions or concerns, please contact our support team by email: shop(at)rebel-happiness.de